You can also open the Prime Music app and search manually for the song. If it is played normally, then the song that you were looking for might not be available on Prime. The Prime Music service offers fewer songs as compared to the Music Unlimited. Once you have made sure that you have an active subscription for at least one music service from Prime, it’s time to check for the availability of songs. Step 3: You will find all your active subscriptions listed here. In some countries, you will have different options such as Your Prime Membership. Step 2: Click on your name at the top and select Memberships & subscriptions. Step 1: Open the Amazon website for your country and log in with your account details. To view your current subscription details, follow these steps: If you don’t have an active subscription, Alexa will not play the requested songs. You need to have an active subscription to either Amazon Prime or Amazon Music Unlimited to play songs with Alexa. To switch users, issue the ‘Alexa switch user’ or ‘Alexa switch profile’ command. So if your Echo device has multiple profiles linked to multiple Amazon accounts, you need to be signed in to the one that has a Prime membership. Prime Music only works for Amazon prime members. That’s because, Prime Music allows streaming only on a single device at a time. So you won’t be able to stream music on other gadgets using the same Amazon account because of the streaming limit. Say you are playing songs via the Amazon app or other Echo devices through the same Amazon account. Once plugged in, try playing the music from Amazon Music using Alexa. Then, wait for at least 20-30 seconds before plugging it back. For that, remove the power cable from the Echo. You should start by resetting the power cycle for your Echo. Just follow the fixes mentioned here to resolve the Alexa won’t play music from Amazon Music issue. But if the Echo isn’t playing any song from Amazon Music, no need to fret.
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